Privacy Policy

1. Introduction

CheapestDomains, operated by TrueHost Kenya, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our domain registration and management services.

2. Information We Collect

2.1 Personal Information

When you register an account or domain, we collect:

• Contact Information: Name, email address, phone number, physical address
• Account Information: Username, password (encrypted), account preferences
• Payment Information: Billing address, payment method details (processed securely through payment providers)
• Domain Registration Data: Administrative, technical, and billing contact information required by ICANN

2.2 Automatically Collected Information

• Usage Data: IP address, browser type, device information, pages visited, time spent
• Cookies: Session cookies, preference cookies, analytics cookies
• Chat Logs: Conversations with Kaya (our AI assistant) for improving service quality

2.3 Third-Party Information

We may receive information from domain registries, payment processors (M-Pesa, PayPal, card processors), and fraud prevention services.

3. How We Use Your Information

We use collected information for:

3.1 Service Delivery

• Processing domain registrations, renewals, and transfers
• Managing your account and providing customer support
• Sending service notifications and renewal reminders
• Complying with ICANN and registry requirements

3.2 Communication

• Responding to inquiries and support requests
• Sending important updates about our services
• Marketing communications (with your consent - you can opt out anytime)

3.3 Improvement & Analytics

• Analyzing usage patterns to improve our platform
• Training and improving Kaya AI assistant
• Detecting and preventing fraud
• Ensuring security and platform integrity

4. WHOIS Data & Public Disclosure

4.1 WHOIS Requirements

ICANN requires that certain domain registration information be publicly available in WHOIS databases, including:

• Registrant name and organization
• Registrant contact information
• Domain creation and expiration dates
• Nameserver information

4.2 WHOIS Privacy Protection

We offer optional WHOIS privacy protection ($9.99/year) that replaces your personal information with our proxy service details while still maintaining contact capability through forwarding.

5. Information Sharing & Disclosure

We share your information with:

5.1 Required Disclosures

• Domain Registries: Required registration data for domain management
• ICANN: Compliance with domain registration policies
• Law Enforcement: When required by law or legal process

5.2 Service Providers

• Payment Processors: M-Pesa, PayPal, Stripe (for payment processing)
• Cloud Services: Hosting and infrastructure providers
• Analytics: Usage analytics and monitoring services
• AI Services: Groq/OpenAI for Kaya chatbot functionality

5.3 We Never Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement industry-standard security measures:

• Encryption: SSL/TLS encryption for all data transmission
• Secure Storage: Encrypted databases with access controls
• Authentication: Secure password hashing and session management
• Payment Security: PCI DSS compliant payment processing
• Regular Audits: Security assessments and vulnerability testing
• Access Controls: Limited employee access on need-to-know basis

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

7. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Portability: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Object: Object to certain data processing activities

To exercise these rights, contact us at privacy@truehost.co.ke

8. Cookies & Tracking

8.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality (authentication, cart)
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand usage patterns
• Chat Cookies: Maintain Kaya AI conversation history

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit website functionality.

9. Data Retention

We retain your information for:

• Active Accounts: Duration of account activity plus legal retention period
• Domain Registration Data: As required by ICANN (minimum 2 years after expiration)
• Transaction Records: 7 years for accounting and legal compliance
• Chat Logs: 90 days for service improvement, then anonymized
• Marketing Data: Until you opt-out or 3 years of inactivity

10. International Data Transfers

Our servers are primarily located in Kenya. If you're accessing our services from outside Kenya, your information may be transferred to, stored, and processed in Kenya. We ensure appropriate safeguards are in place for international data transfers.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Changes to Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Significant changes will be communicated via email. Continued use of our services after changes constitutes acceptance.

14. Contact Us

For privacy-related questions, concerns, or to exercise your rights:

15. Your Consent

By using CheapestDomains, you consent to this Privacy Policy and agree to its terms. If you do not agree with this policy, please discontinue use of our services.